INFORMATION ABOUT DELIVERY AND PAYMENT OF GOODS PURCHASED FROM THE ONLINE SHOP
Delivery costs:
- Delivery to Omniva parcel machines in Riga and Latvia: €3.99
- Delivery by courier in Latvia: €10.00
- Free pick-up in Surf Pro shop.
Free collection in our shop
Customers can pick up their online order at our shop in Riga, 79 Lāčplēša Street.
Omniva subcompany
Customers in the Baltic States (Latvia, Estonia, Lithuania) can pick up their order at an Ominva parcel office. If the product is in our warehouse, the order will be dispatched within 1-2 working days. Delivery takes 1-5 working days, depending on the delivery address.
Omniva parcel addresses – www.omniva.lv/privats/adreses
Delivery by courier
We deliver larger items in the Baltic States via courier companies (Cargobus, DPD). If the goods are in our warehouse, the order will be dispatched within 1-2 working days. Delivery takes 2-5 working days, depending on the delivery address.
International delivery
International deliveries are made by courier companies or Latvijas Pasts. After placing your order, we will contact you and agree on the possible delivery costs and timeframe. Only then will we send you an invoice for payment. The personal data provided at the time of ordering will not be used for any purpose other than the fulfilment of this order.
WARRANTY
Surf Pro stores offer a 2-year warranty. When you buy a product, the warranty card is a bill of lading or a receipt that records the time of purchase. The warranty covers damage caused by manufacturing defects or the quality of raw materials. If the product develops such problems during the warranty period, please notify us by e-mail info@surfpro.lv or in person at the Surf Pro shop at 79 Lāčplēša Street, Riga. Free warranty repairs or replacement of the product will be carried out according to the manufacturer’s terms. To avoid any misunderstandings, please read the instructions for use carefully.
WARRANTY TERMS
- the warranty does not cover mechanical damage, scratches or scratches caused by careless use;
- the warranty does not cover design elements of the product;
- the manufacturer has the right to refuse warranty repairs if there are signs of unqualified repairs;
- if the buyer cannot produce a valid receipt or delivery note, the guarantee is void;
- Damage caused by fire, flood, earthquake or other acts of God is not covered under warranty.
Claims for defects in the goods shall be dealt with in accordance with the procedure provided for by the laws of the Republic of Latvia. The warranty shall become effective if the specified conditions are met and if the defects are caused by defects in the manufacturing process, design or the quality of the raw materials used.
LINKS
The procedure for ordering goods on the Internet is governed by the Regulation of the Cabinet of Ministers of the Republic of Latvia No 207 of 28 May 2002 “Regulations on Distance Contracts”. These rules apply to all purchases of goods ordered on the internet, by telephone or by e-mail. The procedure for filing and handling a consumer’s claim for a product or service that does not comply with the terms of the contract, or for the consumer’s rights and obligations, can be found in the Consumer Rights Protection Law. By placing an order, the user agrees to the processing of the data provided by Surf Pro Ltd, in accordance with the Data Protection Act. The buyer has the right to withdraw from the contract within 14 calendar days and return the goods to the seller if the goods do not correspond to those ordered by the buyer. In the event of a return, all payment made for the goods shall be refunded. The goods must be returned in the complete condition in which they were delivered by the seller, including all components, original packaging and trademarks, otherwise the return will be refused. By putting the purchased product into use, the buyer confirms that it is as ordered and that the product cannot be returned. Descriptions and pictures are for information purposes only. Prices are in EUR including VAT 21%. Surf Pro Ltd. undertakes to ensure receipt of the goods at the time and in the amount specified in accordance with the description of the products and services. In case of any doubts, the user can be assisted by contacting info@surfpro.lv.
Our details:
SIA “SURF PRO”
Reg.No LV40003741007
Jurid. Address: 3-81 Mazā Nometņu Street, Riga, LV1002
Store address: 79 Lāčplēša Street, Riga, Latvia, LV1011
Account: Swedbank, LV54HABA0551009806327
Data privacy and cookie processing on the surfpro.lv website
Surf Pro’s data privacy and cookie policy can be found here: Data processing
INFORMATION FOR OUR FOREIGN CUSTOMERS
WARRANTIES
If any complaints arise, claims for defective goods are considered in accordance with the procedures prescribed by the laws of the Republic of Latvia. Address for returns is – Lāčplēša 79, Riga, Latvia, LV1011. Application for a complaint and your desires, a solution, must be submitted in writing with the item, mentioning the invoice number and the item. In the period specified in the legislation of the Republic of Latvia, the guarantee case takes effect if the specified conditions are met and in the event of damage due to the quality of the production process, defects in construction, or the quality of the raw materials used.
RETURN POLICY
If the item you recieved doesn’t fit, looks weird or just doesn’t tickle you in the right way and if the item isn’t used, you can return to change the size or to change it for a different item it within two weeks. Contact us via e-mail (info@surfpro.lv) and we’ll find a solution and work out the details.
COMMITMENTS
The order of admission to the internet shop is determined by the Republic of Latvia Cabinet of Ministers Regulation No. 207 “Provisions on the distance contract”. The buyer has the right to withdraw from the contract within 14 calendar days and return the item to the seller if the item does not correspond to that ordered by the buyer. In the event of returning the product, all charges for the goods returned. The item must be returned in its full set as delivered by the seller, including all items of the item, including the original packaging of the product – otherwise the return of the item will be denied. Upon commencement of the use of the purchased product, the buyer confirms that it complies with the order and can no longer be returned. Product descriptions and pictures are informative. Prices of goods are in euro including VAT 21%.
SHIPPING
The delivery of products within the territory of Latvia is carried out using the services of Omniva service and DPD courier. Delivery is made within 2-5 working days after receiving payment.
For international shipping we use DPD courier, Omniva parcel machine or mail service. After placing the order we will contact you with the shipping offer. We will always try to find the best shipping solution for your location.
